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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
(1-25 of 248)Companies can't remove reviews or game the system. Here's why
October 06, 2022
Replaced LogMeIn with Connectwise Control
We use ConnectWise Control to remote into client PCs and service customers as part of our MSP.
- Allows easy and quick remote access
- Easy to see other techs connected
- Provides a free option for home users
- Would be nice to support mobile devices like Bomgar does
- Occasional screen blanking issues
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
We often need to create an ad-hoc session with a device that is not under our management. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate.
- The ability to execute commands from the Control console is very effective.
- Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
- A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
- When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
- The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
- The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
We use ConnectWise to remote control other employees computer for troubleshooting purposes.
- lag free remote control of users computers
- communicating with users during remote control session
- file transfers during remote sessions
- the remote control task bar bugs out more than it should
- when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
- it does not scale well when more than 2 monitors are involved in a remote session
Our IT Department uses ConnectWise Control to view our employee's computers across our entire organization. "In the world of Covid...", many of our employees still work from home, and having an easy way for them to connect into a support session is paramount. Our previous remote support solutions were a lot more clunky and took a larger footprint, and that makes a big difference with an abundance of legacy (ahem, OLD) PC we have out there.
- Small download and CPU/Memory footprint makes ConnectWise Control stand out.
- You do NOT need to use the rest of the ConnectWise suite of products to use ConnectWise Control
- There are a lot of very smart options that make the program easy to use for IT, support professionals.
- Honestly, there's not much criticism I can throw at ConnectWise Control.
- They update their client a lot, so seeing that your client is out of date often can be off-putting... but a super minor issue because they're ACTUALLY updating things!
April 16, 2021
ConnectWise Control works really well for us.
We use ConnectWise Control (formerly ScreenConnect) to manage remote and control our unattended systems so that we can perform maintenance, support, and even installation. Once connected, we have access to the entire system, but since it does not need any special port forwarding, firewall settings, or other complicated configurations to make it work, we find it a nice solution.
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
April 14, 2021
ConnectWise Application Review
ConnectWise Control was implemented and use by our customer service dept. as a major tool for our technician working to support our customer. However, since the pandemic, we re-implement the software to also support our engineers working from home and connect to their equipment.
- Share screen, files, chats between users
- Easy and automatics agent deployment
- Reconnection if the session reboot
- Assigned station to specific user
- Allow access to PC console session
- Secure access with 2 factors authentication
- Single pane of glass for administrative
- Agent backward version is not support
- Did not have single sign on to assign desktop
- User profile and Active Directory GPO imbedded would be nice
March 04, 2020
ConnectWise Control is the best!
Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control across the whole organization to support external clients.
- Remote Control
- File Transfer
- Running remote commands
- n/a
December 09, 2019
Great software for great price.
I use it whenever a client needs help with anything. I find this the best solution for remote support.
- The feature to use a pencil is great.
- If my client has 2 screens I can see both.
November 05, 2019
ConnectWise Control Review
We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
We use Screen Connect to remotely access every computer across all our business entities and customer networks. It allows us to easily remotely troubleshoot and resolve issues on pretty much every end-user device anywhere in the world.
- The connections are reliable and smooth.
- Transferring and receiving files from remote computers is straightforward and typically works perfectly.
- Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
- The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
- The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
- By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
- The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
- The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right
July 27, 2019
Why I love ScreenConnect, and will never look back.
We use screenconnect across our entire organization, it's a great product for remote access and support. Techs in all of our departments utilize it to assist customers remotely. From obtaining, and maintaining remote access to servers and workstations, to one-time access support for a customer that just needs a print driver installed - ScreenConnect makes the process painless from start to finish for our techs and our customers.
- ScreenConnect offers more features out of the box than many of its competitors.
- The database structure of the software allows far more configuration than many of the other applications I've used.
- It makes end user support more streamlined by giving our users easier access to the remote program.
- I'd like to see more support for older, or more obscure operating systems. We still have clients running XP or Server 2003 and it's a bit of trouble to get the client working, but really it would be more ideal if our clients just upgraded, but that's not always an option.
- It would be nice if there was some tie into a phone system so it could be used for conference purposes. Being able to give my participants a number to call into and join my meeting hosted on screenconnect [would be great].
- Not asking for confirmation before ending a persistent remote session. I personally have accidentally ended a few sessions I wish I hadn't and having a confirmation would be useful. But otherwise it's a wonderful application.
June 20, 2019
Remote support
I use ScreenConnect to connect to people I am mentoring in the bookkeeping and accounting space to solve accounting and record-keeping problems. It is used to provide training, demonstrations, and discussions around systems where screen sharing is essential.
- The ability to swap seamlessly between my local and the remote screen is invaluable.
- The ability to allow at the click of a button the remote user access to the local keyboard and mouse is also useful.
- The ability to choose which screen to share, or all screens can also be helpful.
- The ability to select sharing of multiple screens without sharing all screens or just one.
June 20, 2019
ConnectWise for remote access
I have used Connectwise as a remote access point from a home office. I am the sole user.
- It is easy to access my office computer remotely.
- Connection is quick.
- Graphics are easy to read.
- While the graphics are easy to read, both screens appear on my remote notebook.
- Having two screens rather than one makes it difficult to read (small print).
- It would be nice to be able to switch from one screen to another with a full-screen readout on the remote notebook.
ScreenConnect is being used to access computers remotely by the IT department for remote support. Many of our users are not on the corporate VPN so access to their computers from any internet connection is the problem this software is helping with.
- Remote Access
- Dual Screens
- Adjustable for lower connection speeds.
- Customization features like GUI changes.
- Pricing is pretty high.
June 18, 2019
Great features and excellent value
We use Connectwise Control to provide support and maintenance for our clients. This is either on an 'on-demand' basis or as part of an ongoing maintenance/support agreement. We support both the end-user with IT issues and also use it to maintain server infrastructure. As we are an IT service provider, Connectwise Control, is absolutely essential. It allows us to perform our day to day tasks. Being able to start up ad-hoc support sessions easily from both the web app and via a mobile device is critical. In fact, being able to support end-users and initiate a remote support session from the smartphone app is by far the most useful feature to us as a business. As we are often out of the office and may be required to provide remote support at short notice without having access to other devices. Being able to do this from a smartphone is the 'killer feature' for us.
- It is very easy to initiate a remote support session from within the web UI.
- Remote sessions are persistent, but you can easily install 'permanent' access from within the basic support session (which helps with Mac in particular).
- The client installer for remote access is very small for PC.
- When you reboot a Mac running a basic support session you lose connectivity. You need to install 'permanent access' to maintain connectivity following a reboot. It would be great if you did not need to do this.
- On Mac, you need to permit access to the app through 'Accessibility' options. This is since 10.14. It is an extra step which complicates the remote access process. It would be good if this was automated.
- When someone sends a message through the client app you need to scroll down the list of computers to find the indicator showing who left the message. It would be good if you could click a link or button near the top of the screen to show you those computers that have sent a message.
June 17, 2019
Best Remote Desktop Software Around!
Currently we are using ConnectWise Control throughout our entire organization. It has increased our productivity immensely and opened the doors to many remote opportunities that we did not have before. We are now able to monitor and assist our employees within seconds of receiving a call for help. It's been the best remote management software that I've ever used.
- Administrative Control. You can control everything from the individual roles that are assigned to each user down to the specific look of the application.
- Speed. The remote connection quality is the smoothest I've seen of the 5+ alternatives I've tried even on a slow connection.
- Ease of use. It's extremely easy to install the client on workstations and servers and connecting to the clients is as simple as can be.
- Bird's Eye View. I love that CW Control allows you to see the specs of each PC from within the main site as well as a preview screen of what is being displayed on the desktop.
- Commands. One of the coolest features of CW Control is that it allows you to send CMD and Powershell commands directly from the main website to any PC that has the client installed on it. No need to remotely connect first.
- The drop-down toolbar in fullscreen mode can get in your way when trying to close or minimize a remote application. If your mouse goes too high and bumps the top edge of the screen the toolbar will lower and you will close out of the remote session window instead of the remote application.
- Available hard disk space is not shown in the list of specs for each client. That would be incredibly useful for many IT professionals using this software.
- The "Meetings" portion of CW Control is lacking features to the point of us having to use GoToMeeting for our conferences instead.
- Mobile app could have a better control scheme such as what TeamViewer uses.
June 14, 2019
ConnectWise Control makes me look like a Star
We use ConnectWise to connect with our customers. We use it primarily to quickly help customers when an issue arise in their software program. We also use it after a customer purchases our product for training.
- Quickly connect to a customer's computer
- Take screenshots and record a video of our session
- Allows us to take control of the customer's computer when needed
- It is difficult for Apple users to connect
June 11, 2019
Remote access made easy
When a client has issues on their computer or even a family member's computer, I use this product to connect remotely to resolve issues.
- Update Installations.
- Remote access to devices.
- Grouping of devices by company and device within.
- Allows me to have custom links on the taskbar icon.
- Upgrades on my server, make it an option to perform an upgrade from the admin screen to the software.
- Having it require a windows login even if the device is not locked. This prevents people from hacking and logging onto other systems without a password requirement. Currently, it only asks for the remote devices password if it is already locked.
- Better pricing for the small and mostly personal use of the product.
June 09, 2019
Amazing and lightweight
ConnectWise Control is used to solve both problems with computers, for example, software issues. Other uses include technical help for people around the office and aiding others to understand and support ability with software use.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
- Lightweight. The software installation takes up very little space and has very little hardware impact.
- It's easy to use, very easy to access users' computers, and the features are absolutely amazing.
- It's stable. We've never had an issue since we started using ConnectWise Control within our organization.
- I would like the ability, when transferring files, to utilize a local network instead of using the internet. This can have an impact on time.
- I would like to be able to use dual monitor support for when I access users with multiple screens.
- I would like alerts on software crashes/unexpected crashes to problem-solve more effectively.
June 01, 2019
Above the rest? Yes!
ConnectWise Control, initially, was just being used by our IT department. However, as of a few weeks ago, our HR and our training team have hopped on and are using it, too.
For IT, this allows us to easily remote into managed/unmanaged company devices. We work in a model similar to franchising, so many of our offices we don't have full control of all of their devices. Our HR and training team uses ConnectWise Control to provide training to new employees. It's valuable to be able to see their screen remotely, as well as provide annotations.
- Remotely view/manage a computer. I have used TeamViewer, LogMeIn, and WebEx Support at previous jobs. ScreenConnect does this the best out of all of them.
- Easily send/join sessions. While I do like LogMeIn and TeamViewer's approach better, ConnectWise Control has a lot of flexibility here, too. With the extension that allows users to create their own session, opposed to just joining, it adds that extra valuable layer.
- Manage remote endpoints through the "access" functionality. Being able to preload computers with an agent is definitely a nice plus without needed an RMM solution.
- SAML single sign-on. While it is a live feature, last time we tried to implement it, we were told there was a bug preventing it from working with our particular cloud instance. To my knowledge, this bug has not yet been resolved.
- Custom domains. It would be create if the cloud instances supported custom domains.
- More advanced custom scripts. It would be nice to be able to integrate more-advanced scripts like the ones in ConnectWise Automate. Different solution, sure, but definitely would be a nice bonus.
We use ConnectWise Control regularly to solve problems on computers not local to our building. It's primarily used by our IT dept. and it helps them fic things fast without having to visit the clients or have their computers shipped to HQ. It saves us many hours and dollars in support costs.
- Fast connection; saves time.
- Client applet is light and fast.
- Rich feature set allows full control of remote computer/server.
- Blank remote screen and lock input is very useful in warehouse environments when multiple users may approach the remote computer.
- Reboot into safe mode and stay connected is a great tool.
- Small applet to download is fast and easy to connect with clients who don't have the client software installed.
- Love the interface, very intuitive and easy to work with.
- Zoom into the remote screen would be nice the to have in the same way it can be done on a mobile device
- Windows UAC prompts are handled a little roughly, it could be better, easier.
- Some problems controlling Apple clients from a Windows host.
May 20, 2019
An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"
I operate a Managed Services Provider that focuses on serving small businesses. I've used several remote control / screen sharing solutions in the past, but out of all of them, above and beyond I would continue to recommend ConnectWise Control. We signed on when starting our company after trialing a couple different vendor's solutions. With remote control software, there is one thing above all else that it should accomplish: quickly connecting you to the desired workstation, without any worry of technical delays or difficulty. For this we've found Control works flawlessly. When our clients call with an issue, they don't have to sit around or worry about downloading another tool to install. We simply search their computer in the dashboard, and connect without problems, every single time. The peripheral features are extremely helpful as well. The integrated chat is very important for working with users who can't take a call, but are needing assistance. The bi-directional clipboard and file sharing is near seamless. And the dashboard provides plenty of information without having to dive into our RMM.
- The remote session is often very low latency, and there have never been noticeable issues in the connection quality for our staff.
- Installation is a breeze for remote clients. And for those that need a little help, being able to convert on-demand sessions into permanent ones is a major plus
- The file sharing just plain works. I've used several competitors that haven't quite lived up to this so having a seamless solution is quite nice
- Multi-monitor support is perfect!
- I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
- The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
- Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
We have a variety of software sets and databases that are licensed to one device by their developers. In commercial real estate, we are often in the field, and cannot return to the office for a quick search using these tools. For us, using something like ConnectWise allows us to access these systems while on the go, without having the constraint of being in our main office.
- Easy Client Management: adding and removing devices is it nuanced but is very easy from a management perspective
- Easily share files between devices: this is huge for my organization as we are working with large data sets. Though lag is minimal, it is easier to download the data directly to my device from the connected device from the file-sharing tool.
- Though removing and adding devices isn't terribly difficult, it isn't the most intuitive for a non-technical user. Could be a bit better on that end.
- "End Session" has always been a pain point for me. It reads as if it will end the currently connected session. A number of our users have clicked this in error and removed the device from our available sessions lineup. Minor change, but should be implemented
- Continue to improve on video/screen quality. Our internet speeds in most of our offices is near 1Gb/s and true speeds are pretty close to that. We still have some pretty aggressive lag on some days. Usually great, but there is always room for improvement in the compression and transmission of this feed.
May 15, 2019
Highly Recommend ConnectWise
As IT director at Lang Realty, I oversee more than 120 computers located in 11 different offices servicing over 400 real estate agents and staff. ConnectWise makes this process a breeze! From any place where I have internet access, I can see if all my systems are online and available. I am also able to use this ConnectWise for training as I can remote into the computer the agent is using and demonstrate or resolved any issues. Also, I can create an access session for those users that are not part of our internal infrastructure. Having the software running on the background of all host computers makes it so easy to access. Installation and setup were a breeze and their support is unparalleled. One of the features I like the most is the Toolbox. That allows me to run any program I need for troubleshooting straight from the shot computer. ConnectWise allows me to classify by location each computer, so identifying the one I need to access is really simple. ConnectWise is every IT manager/director's dream system come true. I highly recommend it!
- Great support
- Awesome features
- Ease of access
- Ease of setup
- Ability to use the system from my mobile phone
- Ability to share the screen of the person accessing remotely
May 15, 2019
Control is by far the easiest and strongest remote connectivity platform I've experienced.
Control is used to quickly and efficiently configure assets, resolve issues and address technology needs very quickly remotely.
- We use it to manage the IP PBX for SIP Phones including moves, adds and changes, configuration changes, call routing and blocking and almost everything else.
- We use it for Server management and configuration changes including Active Directory.
- We use it regularly for core switch changes and troubleshooting.
- We use it to manage, configure and troubleshoot issues with the primary Firewall.
- On remote devices like the iPad and iPhone, the virtual cursor could have better logic to follow the screen movements and zooming rather than staying off screen until physically moved.
- The commonly used scripting changes in the Admin Area could have better organization and implementation rather than being bundled together with every other change.